The London Independent Hospital - part of Circle Health Group

The London Independent Hospital - part of Circle Health Group 2020-05-04 Person 1 5 0

Hi, I called on Saturday 2nd of May (approx 10:30am) to book an appointment with an Orthopaedic Surgeon as i was experiencing severe back pain, however I ended up with having a very debatable conversation with the receptionist who picked up the phone. She was very rude, impolite and inconsiderate and did not seem to want to understand my request. It seemed as though she was annoyed with the fact that she had to answer her phone on a Saturday morning and she wasn’t up for it. I understand that she may be working from home, but she obviously needs to be taught that she’s WORKING from home. Her tone seemed like she had picked up my call on her day off! Nonetheless, I requested to see a consultant face to face and made it clear to her that it can be any Orthopaedic Surgeon available, however she kept on proposing for me to get in touch with my existing consultant. Then she went on to highlight repeatedly that if I wanted to see a new consultant, I would have to go through the referral process again and obtain a new authorisation number from my insurance company. She proposed this as if it would be the most difficult thing i’d be having to do. I told her not to worry about that but rather tell me which consultants are available for face to face visits. She put me on hold and came back with no solution. I was supposed to expect a call on Monday (Today) but I had a feeling due to her bad attitude that she won’t call back, and my instinct was right! It is appalling that BMI HealthCare employ such people who are unable to provide the most basic level of service to their PAYING clients. It’s ironic to hear how great BMI is whilst being on hold until someone like her picks up the phone call and delivers rubbish service. Just to be clear, I am not requesting for a free service, my insurance company pay money to your organisation and in return I have to deal with a complicated individual who has no intention to fulfill my request.

The London Independent Hospital - part of Circle Health Group 2020-03-17 Person 5 5 0

My care at the hospital when I had my surgery was outstanding. I would definitely recommend

The London Independent Hospital - part of Circle Health Group 2020-03-15 Person 5 5 0

Visiting BMI was always am easy and pleasurable experience for me. The staff were very helpful - across multiple teams including admin, scans, receptionists and consultants. The layout is a little confusing the first time that you visit, but everyone is very well mannered and helpful. The service is really top-notch. All the professionals were clear and helpful at each stage of my visit.

The London Independent Hospital - part of Circle Health Group 2020-03-12 Person 5 5 0

Absolutely lovely hospital, new and clean and efficient

The London Independent Hospital - part of Circle Health Group 2020-03-07 Person 5 5 0

I JUST HAD A SHOULDER OP HERE ON 4 MARCH, AND I HAVE TO SAY I WAS TREATED LIKE ROYALTY, MY SURGEON WAS MR. KHAN, SUCH A LOVELY FRIENDLY MAN, EVERYONE WAS SO FRIENDLY AND HELPFUL, AND MADE ME FEEL AT EASE. WONDERFUL PEOPLE, IT WAS LOVELY TO SEE SO MANY PEOPLE HAPPY AND FRIENDLY IN THEIR WORKPLACE. IT WAS A PLEASURE TO HAVE MY OP THERE, LOVELY PEOPLE, LOVELY CLEAN ROOM, LOVELY FOOD, NO WAITING, I WOULD HIGHLY RECOMMEND THIS PLACE, WONDERFUL PLACE, WONDERFUL PEOPLE, THANK YOU ALL FOR MAKING MY STAY SO PLEASANT.

The London Independent Hospital - part of Circle Health Group 2020-02-24 Person 5 5 0

Clean hospital and friendly staff.

The London Independent Hospital - part of Circle Health Group 2020-02-13 Person 5 5 0

From the moment I arrived at BMI I have been treat with kindness and respect. At my first appointment Mr Hulbert examined me thoroughly and explained that I needed cataract surgery. He gave me literature to read to explain the procedure and booked me for a follow up appointment. At this appointment we discussed the surgery and implications and I'm booked in. Throughout the whole process Mr Hulbert has been open and asked any questions I have asked. Knowing that Mr Hulbert will be carrying out the surgery fills me with confidence. Thank you Mr Hulbert and BMI

The London Independent Hospital - part of Circle Health Group 2020-02-07 Person 5 5 0

The staff are very helpful, polite and treated me with dignity. No problems whatsoever. I would recommend this hospital and Mr Mark Hulbert to anyone.

The London Independent Hospital - part of Circle Health Group 2020-02-07 Person 5 5 0

Pleased with everything - unbelievable care and facilities. Mr Hulbert was my eye surgeon and he is a great doctor - very nice.

The London Independent Hospital - part of Circle Health Group 2020-02-06 Person 2 5 0

We come to this hospital as an NHS patient. My son has a the form HC2 due to his current health and financial situation. This enables the patient to help with costs towards there travel to the hospital. We have to travel 70 miles and the cost is £53. The hospital run the NHS clinics but refuse to abide by the rules of the HC2 meaning we can not get help with the travel costs. When asking why the Execs PA came down and just repeatedly said "we do not pay travel costs". No explanation given at all. Appalling treatment.